Returns & Exchanges
At MYSA Natural Wine, we strive for every bottle to arrive in perfect condition, but we offer replacements or refunds for any products damaged during transit or those showing clear signs of cork taint. Due to the perishable nature of natural wine, we cannot accept returns based on personal taste preference.
Document the Issue
If you receive a damaged bottle or believe your wine is flawed, take clear photos of the labels and the specific issue within 48 hours of delivery.
Contact Support
Email our team at [email protected] with your order number and the documentation to initiate a review of your claim.
Evaluation
Our wine experts will review the details of your request to determine eligibility for a refund or a replacement bottle based on inventory availability.
Resolution
Once approved, we will either ship out a replacement bottle at no extra cost to you or issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing